Return & Exchange Policy

At Dome Moda Trading company, we strive to provide you with high-quality products that meet your expectations. If you are not completely satisfied with your purchase, we are here to help. Please read our Returns/Exchange Policy carefully to understand the process.

  1. Returns: You have 15 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Your item needs to have the receipt or proof of purchase.
  2. Exchange: If you receive a defective or damaged item, we are happy to exchange it for the same item. If you would like to exchange an item for a different size or colour, please initiate a return, and then place a new order for the desired item.
  3. Refunds: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
  4. Shipping: You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  5. How to Initiate a Return: Visit our website at Dome Moda Trading company and log in to your account. Go to the “Order History” section and select the order containing the item you want to return. Follow the instructions to initiate the return process.
  6. Contact Us: If you have any questions about our Returns/Exchange Policy, please contact our customer service team at info@domemoda.com.

Note: This policy is effective from 05-January-2023. Dome Moda Trading company reserves the right to modify this policy at any time without prior notice. Please check our website for the most up-to-date version of our Returns/Exchange Policy.

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Thank you for trusting Dome Moda Trading company with your personal information. Happy shopping!


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